For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
Mohamed_4232n's profile

New Member


1 Message

Tuesday, January 31st, 2023 10:10 PM

The sim card is not working

have a Fold 3 phone, the phone I bought from the United States, there was a SIM card bearing the address of your company, when I inserted the SIM card of my country, it asked me for a confirmation code, I contacted Samsung and they told me that you must write to AT&T

Accepted Solution

Official Solution

ACE - Professor


3K Messages

1 year ago

You need to request unlocking the phone online. Your phone has to meet unlocking requirements as noted in the link below.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.