What is happening with 3G?
MarisaK's profile

Contributor

 • 

1 Message

Sun, Apr 30, 2017 5:18 AM

The IMEI you entered does not appear to be an AT&T wireless phone or tablet.

Hello,

I am an AT&T gophone user. I was trying to unlock my Samsung Galaxy S8 which I preordered from the Samsung official website. It is an AT&T version. I was trying to unlock it because I will go to China during the summer, and I want to use a Chinese SIM card during that period. (And I will still use AT&T in the US)

 

However, when I input the IMEI number of my S8, the website shows "The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI number from the wireless phone by dialing *#06#". I've tried it several times, and I'm sure I didn't input the wrong IMEI number.

ATTHelp

Community Support

 • 

180.7K Messages

5 y ago

Greetings @MarisaK,

 

I am so sorry to hear you have been having trouble with unlocking your device. I definitely understand how important it is to ensure your device is unlocked, prior to going on a big trip; such as visiting China. I would be more than happy to assist you! Smiley Happy

 

In order to take a closer look into your account for you, I will be reaching out through private message in your Forum’s Inbox. This will be visible in the top right hand corner of your screen. Please keep an eye out for this. I am positive, together we will be able to reach a resolution.

 

I’m looking forward to working with you. Have a fantastic rest of your day!

 

Austin, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.