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2 Messages

Thu, May 21, 2020 9:17 PM

Terrible Network Performance Galaxy S20 Ultra

Me and my entire family switched over to AT&T. Me and my wife came from Verizon, and everyone else came from Sprint.

It seemed to work fine for a month or so, but now that they have switched on 5G here the service IS TERRIBLE!!!! Dropping calls more than 5 to 8 times in a row, slow internet speeds as in <1mbps (NOT MBps), MMS messages not sending or receiving. This is really bad for me as I run a business and the connection is literally the worst.

I'm trying to determine if this is normal for either the AT&T network or the new Galaxy S20 Ultra 5G.

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ATTHelp

Community Support

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125K Messages

2 months ago

Hi @shley008,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

Your connectivity experience may be due to device error or an error with the network. Please send us your zip code so we can begin our investigation.

 

We await you response soon.

 

Doyin, AT&T Community Specialist.

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New Member

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2 Messages

@ATTHelp My zip code is 79106.

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