New Member
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3 Messages
Still Waiting on Android 10 One Year Later!
I currently have a Note 10 plus and, I've had it since it was released in August 2019.
The software on my phone is still Android 9 One UI 1.5. I've reached out to AT&T several times about sending me an update and they keep saying that I'm due for an update and I should receive it within 48 hours but, it never happens. Is there any other way that I can get my phone updated without having to go through AT&T?
ATTHelp
Community Support
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231.4K Messages
4 years ago
We can definitely help you with software updates, @Dsoler1977.
Is your Samsung Galaxy Note 10 + AT&T branded? If so the software update is pushed by AT&T OTA.
Are you located in the U.S. with access to AT&T towers? Software updates are not available while your out of the country.
If your device is branded, & you're in the U.S. - we recommend signing in to the AT&T Troubleshoot & Resolve tool so we can run tests to fix software update issues. .
Give it a try, then let us know what you find. Please provide a few more details if you still need software support. Thank you!
Keny, AT&T Community Specialist
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Dsoler1977
New Member
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3 Messages
4 years ago
Hello, Yes my phone was purchased directly from an AT&T store, I live in Florida & have not been outside of the country. I will try the AT&T troubleshoot and resolve feature. Thanks.
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