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The Samsung Galaxy S24
Pink Jazz's profile

Tutor

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16 Messages

Friday, November 18th, 2022 3:39 PM

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

New Member

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2 Messages

1 year ago

We are now in December of 2022 yet I still have not received one ui 5. This is ridiculous. WHEN WILL ATT PUSH THE UPDATE THROUGH?????

Note: This comment was created from a merged conversation originally titled WHEN WILL S21 ULTRA RECIEVE ANDROID 13 ONE UI 5.0?????

New Member

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3 Messages

I'm in Florida and just received it about a week ago.

Contributor

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3 Messages

1 year ago

Galaxy S21 purchased directly from Samsung with AT&T as carrier. As of today still no upgrade to Android 13. When?

Note: This comment was created from a merged conversation originally titled Android 13

Community Support

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232.4K Messages

Hello, HDGeneral. Thanks for reaching out to us with your question about your system update for your Galaxy S21.

 

 

When a new software update becomes available for your device, a notification with instructions for downloading it will be sent to your device. AT&T Customer Service and Community forums do not have advance knowledge of the update but learn of the software update at the same time it is made available to customers.

 

Here is some more information about software updates for the Galaxy S21.

 

We hope this information is helpful. Thank you for using AT&T Community Forums!

 

TT, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

1 year ago

I just got my phone today. I checked for a software update, and there was none. I was (and am currently) on One UI 4.1.

Note: This comment was created from a merged conversation originally titled Has One UI 5.0 released for ATT Samsung Galaxy S22?

Community Support

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232.4K Messages

We understand you want to know when your device will receive the Android 13 update, daryanorsumn.

 

Android 13 isn't available for your device yet. Some updates are rolled out slowly and not all devices will get them at the same time. This is a safety precaution in case of issues. AT&T released a software update for Samsung Galaxy S21 5G (G991U) / Galaxy S21+ 5G (G996U) / Galaxy S21 Ultra 5G (G998U) via Firmware Over the Air (FOTA) on October 31, 2022. 

 

Software Version Details:

  • Android version: 12
  • Security Patch Level (SPL): October 1, 2022 
  • Build number: 
    • SP1A.210812.016.G991USQS5CVIG (GS21 5G)
    • SP1A.210812.016.G996USQS5CVIG (GS21+ 5G)
    • SP1A.210812.016.G998USQS5CVIG (GS21 Ultra 5G)
  • Baseband version: 
    • G991USQS5CVIG (GS21 5G)
    • G996USQS5CVIG (GS21+ 5G)
    • G998USQS5CVIG (GS21 Ultra 5G)
  • File size: 
    • 481MB (GS21 5G)
    • 481MB (GS21+ 5G)
    • 481MB (GS21 Ultra 5G)

Refer to our support article for instructions on how to determine your current software verison and check for updates. 

 

Thanks for reaching out to the AT&T Community Forums. We're here if you have any other questions! 

 

Carlton, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

1 year ago

My s21 ultra at&t phone is still on October update.Anyone else have this?

Note: This comment was created from a merged conversation originally titled S21 ultra at&t still on October security update

Community Support

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232.4K Messages

Hello Rahg99, we're here to help answer any questions people have about the newest software update.

 

To get started you can take a look at our Firmware Update article here on the forums, to get more information on troubleshooting why it won't download and how to check for software updates.

 

AT&T Employees don't get advanced knowledge of when the updates come out, but when it is ready, you'll get a notification with instructions on how to download the newest update.

 

Let us know if you have any other questions, and thanks for reaching out on the AT&T Community Forums!

 

Carlton AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

1 year ago

When will I receive android 13 update?

 

My device is s21 ultra.

New Member

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10 Messages

1 year ago

I got it last year and I'm surprised you have not received it.

New Member

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1 Message

1 year ago

My S21 Ultra 5G and it till not update past Android 11 One UI 3.1

I have been on ATT Online Support several times and they either say when following the instructions for updates and it says it's up to date then it's up to date, they "do" something on their side and in a few days it should update OTA, or they it's not them you need to reach out to Samsung (Samsung says it's ATT)

Why can't the ATT software be available to download 

New Member

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1 Message

1 year ago

Have the same issue, still on Android 11 June 2021 update! Why can't ATT just offer the updates to download and install manually? As much as I hated Verizon if you went to one of their official store's they could update it manually there if this happened. Going to try and factory reset it today though I'm not holding out much hope for the update going through.

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