Skip to main content
AT&T Community Forums



1 Message

Mon, Aug 12, 2019 3:40 AM

Software update

Me and my wife purchased 2 note 8s on the same day have used them just as we always do, but for some reason her phone will receive updates where as I have been stuck on the 7.1 1. Since I've had the phone, I have been through all of the tutorials on how to update but still comes up saying it's up to date. Please help.


Accepted Solution

Official Solution

Brand User

Community Support


140.2K Messages

a year ago

Hello @Blazefox228,


We'd be more than happy to assist you with updating the software for your wireless device. You can follow the steps at this link to Learn how to update the software for your Samsung Galaxy Note 8. If you still cannot update the software after following the steps at the link that we've provided, you can use our Troubleshoot & Resolve Tool to fix software update issues. Simply select your device and the issue, then follow the steps to find a solution. Please keep in mind that some updates are rolled out slowly and not all devices will get them at the same time. We also recommend reviewing our forums article to make sure that you meet all of the Software update requirements. Let us know if this helps.


Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question