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Contributor

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3 Messages

Thu, Jan 10, 2019 4:17 PM

Software update

Hi my Samsung Galaxy Note 5 SMN920A at&t is stuck on android 6 and i can't update it because the phone is in the uk is there any other way of updating it 

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Official Solution

billsite34

Guru

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320 Messages

a year ago

AT&T phones are only updated OTA(over the air). That means you have to be in the US and be connected to the AT&T network with an AT&T sim card in the phone.

Bill

Brand User
ATTHelp

Administrator

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112.6K Messages

a year ago

Good morning @Tony1601, we'd be glad to assist you. Check out this support article on Software updates for the Samsung Galaxy Note 5. If that does not help, we recommend reaching out to your service provider. Thank you.

 

Makaela, AT&T Community Specialist.

 

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Contributor

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3 Messages

a year ago

Is there anyway i can do a software update on my Samsung Galaxy Note 5 SMN920A it is a at&t phone but it is unlocked i am also living  in the uk 

Contributor

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3 Messages

a year ago

I have contacted samsung and my network provider and they both say rhat the update needs to come from at&t 

lizdance40

ACE - Sage

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72K Messages

a year ago

No, sorry.  At&t phones only update over the air.  You have to be in the USA using an ATT SIM card to get updates. 

 

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