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Thu, Jan 10, 2019 4:17 PM
Hi my Samsung Galaxy Note 5 SMN920A at&t is stuck on android 6 and i can't update it because the phone is in the uk is there any other way of updating it
a year ago
AT&T phones are only updated OTA(over the air). That means you have to be in the US and be connected to the AT&T network with an AT&T sim card in the phone.
Good morning @Tony1601, we'd be glad to assist you. Check out this support article on Software updates for the Samsung Galaxy Note 5. If that does not help, we recommend reaching out to your service provider. Thank you.
Makaela, AT&T Community Specialist.
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Is there anyway i can do a software update on my Samsung Galaxy Note 5 SMN920A it is a at&t phone but it is unlocked i am also living in the uk
I have contacted samsung and my network provider and they both say rhat the update needs to come from at&t
ACE - Sage
No, sorry. At&t phones only update over the air. You have to be in the USA using an ATT SIM card to get updates.
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“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.