The Samsung Galaxy S24
Caijo's profile

13 Messages

Wednesday, November 22nd, 2023 8:25 AM

Software update one ui 6 for s23 ultra

Ive been seeing online that other people with locked att phones have been able to get the one ui 6 update for their s23 ultra but when I try to do it it keeps saying software update interrupted, please try again in 24 hours. It has been saying this for months and I already have tried everything and this is a new phone too so idk what to do and I am stuck, I cleared my network settings, and cleared the cache.

13 Messages

5 months ago

@formerlyknownas 

Im sorry but I am completely new to att and so I don't know how they are like at all, so I don't appreciate the sarcasm.

13 Messages

5 months ago

I'm just trying to find help for this 

ACE - Sage

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116.9K Messages

5 months ago

FYI my son and I both have a 23 plus. Mine updated today. His has not yet updated.  

13 Messages

5 months ago

Ahhhhh thank you so much I was just very confused

1 Message

5 months ago

Should my s23 ultra at&t be on At&t network for compulsory to software update . Can't I update it in other countries like india

Community Support

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231.2K Messages

5 months ago

Hey @omkar,

Thank you for reaching out to us. I understand that you are looking to know the information regarding updating the software for s23 which is with AT&T in other countries. We are glad to help you with the information.

To answer your question, AT&T requires devices to be using their service for updates. You may not be able to receive software updates for your S23 Ultra AT&T in India or any other countries.

We hope this information was helpful, if you have any other concerns please feel free to reach us.


Thank you for contacting AT&T Community Forums.

Kevin, AT&T Community Specialist

New Member

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6 Messages

5 months ago

I'm having same issue with same error. Any luck?

Community Support

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231.2K Messages

5 months ago

Hey there! We hear you, and Let's get the information you're looking for.

 

Like the Ace mentioned, updates to AT&T devices are rolled out by IMEI. The Android OS is owned by Google, and they send updates over to various devices running Android. AT&T notifies customers about the update once Samsung makes it available to the public. While we completely understand how uncomfortable this issue is for you, we humbly request you to remain patient as you will receive an update soon.

 

Here's the link to find more information in regard to the software update for the Samsung Galaxy S23:

http://sm.att.com/3c1c7059

 

Hope this information helps!

 

Thanks for visiting AT&T Community Forums.

Kelly, Community Forums Specialist.

13 Messages

4 months ago

@formerlyknownas did your son's phone get the update yet?

ACE - Sage

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116.9K Messages

4 months ago

@Caijo 

Yes a week or more after mine .

They were purchased at the same time, during the pre-order

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