New Member
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7 Messages
SMS/MMS Not Sending After 5G Upgrade
I have a Samsung Note 20 Ultra on a plan that was just upgraded to 5G. Ever since the upgrade my sms and mms have been inconsistent. I have the latest software update and using Google Messages.
Restarting phone, switching it into airplane mode, turning off wifi calling all do nothing.
Spexs
New Member
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7 Messages
3 years ago
I have started to notice I am only having this issue with iPhone users. 2 of which I know are also on AT&T.
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ATTHelp
Community Support
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225.6K Messages
3 years ago
Hi @Spexs,
Thank you for reaching out. We'd like to find out why and help you receive MMS and SMS.
Sometimes, a SIM card incompatibility may be responsible for your experience. If you are still using the old SIM card, we recommend you visit an AT&T store to change your SIM card to see if that helps.
Also make use of our troubleshooting tool here, selecting your device and then messages, following the subsequent prompts, to see if it resolves the error.
Let us know if this helps.
Doyin, AT&T Community Specialist.
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Kevholbrk
New Member
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2 Messages
3 years ago
My galaxy note 20 ultra is doing the same thing only with mms
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ATTHelp
Community Support
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225.6K Messages
3 years ago
Hi @Kevholbrk,
Thank you for reaching out to us. We'd love to provide useful solutions to your MMS inquiry.
Kindly check out the earlier mentioned recommendations and see if they work for you.
Please give us a feedback so we know how to further help.
Doyin, AT&T Community Specialist.
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Spexs
New Member
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7 Messages
3 years ago
Thank you for the advice. I went in and got a new Sim Card and haven't had any issues since. Will update this thread if that changes! Thank you!!
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