Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
Jmbwest's profile

3 Messages

Monday, April 8th, 2024 3:59 AM

Sim card 2 slot

My phone is dual sim buh why is my sim 2 loosing network yet it has been stable

Accepted Solution

ACE - Sage

 • 

117.6K Messages

1 month ago

What phone are you using? 

Samsung doesn't make any phones for the USA that have two physical SIM slots so you have to be using a physical SIM and an E-Sim...

Details...?

3 Messages

1 month ago

Please advise

Community Support

 • 

232.1K Messages

1 month ago

Hey @Jmbwest,

Thank you for reaching out to us. We are here to help you in any way possible.

It could be a software bug due to which you are facing the issue where the phone is not getting connected with the network. We would recommend you to check and install the new update if available. 

 

If already installed, try these troubleshooting steps:

  1. Go to the “Settings” app on your phone
  2. Scroll down and choose “Mobile networks.
  3. You will find the “Network mode” option. Tap on it.
  4. Choose 5G/LTE/3G/2G (auto connect).
  5. Try to change the network mode one by one.
  6. These will help you resolve your device’s network connectivity or signal issue.

Please reach out to us, if you have any more questions.

 

Thank you for visiting the AT&T Community Forums.

 

Robin, AT&T Community Specialist.

3 Messages

1 month ago

Dudeee I own a note 10+ 5g dual sim 512 gigs storage buh since the past days it dropped ma sim 2 network 

Community Support

 • 

232.1K Messages

1 month ago

Hello @Jmbwest,

 

We understand how important is to be connected and let's get the help you need. 

 

Try resetting your network settings.

  • If you're using iOS, tap Settings > General > Reset > Reset Network Settings.
  • On Android, go to Settings > System > Advanced > Reset options > Reset network settings.
  • Switch on and turn off the Airplane mode

Hope this helps! Feel free to contact us if you have any further questions. 

 

Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.

 

ACE - Sage

 • 

117.6K Messages

1 month ago

You have not provided enough information for anyone to give you any answer beyond the typical troubleshooting steps which is basically lip service. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.