Shout Out! 3G Sunset issue
This isn't a question, just a shout out for the manager at my local AT&T store. @ATTHelp is tagged so they see this recognition.
The manager sat with me for two hours today doing everything in his power to get my unlocked Samsung S10 to make and receive calls. He succeeded at one point! But it took out my data. He tried all the work around, even called tech support, they exhausted every avenue. Their best efforts were made and I was gifted a new phone (yes, free!) from the manager. Is it the best phone, the most amazing model? No. Is it a working phone? Yes. I'm not picky and it'll hold me over for now.
Sad news for you folks with unlocked Samsung phones on the AT&T whitelist like me.They don't have an immediate solution to the problem, they're working on it, but it'll probably be a while before they fix it. I was lucky to be gifted a free phone. Many of you will probably have to purchase a new one or switch carriers if thats your preference.
I just wanted to make this post to recognize amazing customer services as I saw it. The retailers are trying their best with information they have. Be patient with them! Kindness goes a long way!