Let AT&T help you elebrate your dad with Father's Day Gifts that connect us.
The Samsung Galaxy S24
nayruslove7's profile

New Member


1 Message

Friday, September 2nd, 2022 12:44 PM


We switched to ATT from Verizon a month ago, I got my iPhone at the store. My husband is still waiting for his Samsung to ship, as it was not in stock at the store. The Shipping time has not adjusted, it still says August 14th. We have not received any updates. It’d be nice to get our phone soon so we don’t have to pay two separate carrier bills.

Accepted Solution

Official Solution

Community Support


232.8K Messages

2 years ago

Hello @nayruslove7, we are here to help you find the status of your order.


You can check your order status by going to:

  1. Go to My orders.
  2. Do one of the following to see your recent orders:
    • Search for your order.
    • Sign in to myAT&T.
  3. Find the order you want to check.

Also, keep in mind that:

  • You’ll get a confirmation email when your order ships. 
  • Pre-ordered devices ship on a first-come, first-serve basis.
  • Back ordered devices ship when they're available.

Please call our e-commerce dept. on 866-267-4510 for more specific details about your order.


Let us know if this helps with locating the status of your order.


Mellira, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.