Security Policy prevents use of Mobile Data(Samsung A20)

Hello, @RangerofNE,

Thank you for  that information. We're not showing a service issue within that zip code.

The A20 isn't AT&T branded, correct? You may need to change the data settings on the device. To do so, follow these steps:

1. Access Settings.
2. Locate and select either Wireless Networks, More Networks, or Connections.
3. Select Mobile Networks>Access Point Names.
4. Locate and select the option to add a new APN. This is usually accessed by a + or the menu button.
5. Program each field using the settings in the preceding link.
6. Save the changes and select the new VPN.

Let us know if this helps.

James, AT&T Community Specialist

Tried the settings, did not help.

Greetings @RangerofNE,

Thank you for reaching back.

We are curious to know where exactly you purchased the phone from. Is it unlocked to work with AT&T network? When you put in a SIM card, what error message are you getting?

Let us know so we can help further.

Doyin, AT&T Community Specialist.

There is no error message when placing the SIM card into the phone. It installed some settings the first time. It is an unlocked phone. I got it from Target.

Hello @RangerofNE,

Thank you for reaching back. We think there may be a manufacturing error with the device, especially since the same SIM card worked fine on another device. It may also be a SIM card error.

We recommend you visit an AT&T store to get a new SIM card that will be compatible with your new device. If that does not work, then you can reach back to Target to see if they can exchange the device for you.

Let us know if this helps.

Doyin, AT&T Community Specialist.