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The Samsung Galaxy Z Flip4
Yuriyaltshul's profile

Contributor

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1 Message

Tue, Nov 6, 2018 8:22 PM

SAMSUNG UNLOCKING ISSUES ON A PHONE REPLACEMENT

Hi, 

I have been dealing with this issue for the last 2 weeks. I have submitted now 3 cases through att’s “BACK OFFICE” to get my phone unlocked. The phone was replaced by Samsung’s warranty replacement program: assurant. The phone was replaced back in 2016 and installments have been paid off since October 2018. 

 

 

I keep getting responses saying that there is no unlock code for this device, but when I input another carriers sim, it still requires a network unlock code. WHAT CAN I DO? I consistently am getting denied one way or another for reasons that I have answered and shown documentation for. IM VERY DISSAPPOINTED FOR THIS RUNAROUND THAT COST ME 2 WEEKS OF MY TIME. 

 

 

PLEASE SOMEONE ADVISE ?!

 

 

 

ATTHelp

Community Support

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204K Messages

4 years ago

Hello @Yuriyaltshul,

 

We can definitely take a closer look into why you're experiencing these issues with unlocking your wireless device. We'll be sending you a private message to request account information shortly.

 

Sean, AT&T Community Specialist

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