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KSNIDER2's profile

Tutor

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4 Messages

Fri, May 13, 2016 2:59 PM

Samsung TV offer - still waiting

I recently took advantage of the Add a line, Buy a Samsung, Get a free tv for Wireless and Directtv customers. At the time of purchase I was assured, the tv would arrive 4 - 6 weeks. Not feeling like this would "just happen", I asked more than once, if anything in addition needed to be filled out, input, or linked me to the tv offer. The answers were, no it will happen automatically because the system sees you purchased the phone and added a line.

 

I'm still waiting, nervously. Anyone else?

Accepted Solution

Official Solution

Community Support

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15.2K Messages

6年前

 ​Hi @KSNIDER2      

      

Thank you for reaching out to AT& Community Forums! We definitely apologize for the inconvenience you are experiencing! We can totally understand the uneasiness you might be feeling and we do want to resolve this as soon as possible.

 

A few things on how that offer worked:

  • Buy a Samsung Galaxy S7 or Galaxy S7 edge on AT&T Next.
  • Add either AT&T wireless or DIRECTV/U-verse TV service (at least one must be new).
  • Register for television at SamsungPromotions.com/attTVoffer within 60 days of buying the phone. 
  • Install TV service and keep both TV and AT&T wireless service accounts in good standing for at least 45 days and up to the date television is shipped.
  • The television is shipped to customers directly from Samsung 10-14 weeks from date of phone purchase.

If all this has been completed, we would love the opportunity to look into this matter with you to have it resolved as soon as possible! Please click here and send us a private message with your full name and the best contact number where we can reach out to you at your earliest convenience.  

 

We looking forward to hearing from you soon! Thank you for choosing AT&T for your services!

 

Tim, Community Specialist

Tutor

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4 Messages

6年前

Thanks for this information. As explained, sales at the AT&T store were not well informed and unable to provide satisfactory information relating as to how a "free TV" was going to appear at my doorstep. I finally felt the need to ask around. The only reason we added a line at this time was to take advantage of the offer. If I miss it, I'm not going to be pleased with a certain AT&T location.

Contributor

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1 Message

6年前

I am a 75 year old retiree and recently purchased a Samsung S7 in anticipation of receiving a free 48" Samsung Smart TV.  I purchased the S7 on April 14, 2016, complied with all the terms uand conditions.  I have not, after spending hours on the phone with AT&T customer service, received a satifactory answer as to why Samsung is not in receipt of confirmatin, from AT&T, that my account is in good standing.  Until such confirmation is received, Samsung will not ship the TV. I have expeirenced such frustration with AT&T, that I am seriously considering XFINITY. I have been a customer of AT&T for more than 15 years and my payments are collected directly from my checking account ergo an account in good standing.  For those of you who are considering becomming an AT&T customer, you may want to rethink that move.

Teacher

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14 Messages

6年前

I am also having issues with this.  I followed the instructions exactly.  I got a message that stated my IEMI was unable to be verified and was forced to submit an appeal even though my device is eligible and I met all the requirements.  I followed those instructions exactly as well.  It stated it would take 6-8 weeks for the appeal to be complete.  To date my submission states "under review"  It has been over 8 weeks.  I have contacted prizelogic multiple times and received a generic response that stated to view the terms and conditions to answer my questions.  I have recently contacted an ATT social media manager and I am awaiting that response.

Community Support

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15.2K Messages

6年前

Hello @Emeryville

 

Thank you for posting your concerns. I can absolutely understand your frustrations not getting an answer on the status of your Samsung Smart TV. This is not the experience we want any of our customers to have and we’ll be happy to help!

 

So I can further assist you, please private message me and provide your name, a good contact number and a preferred time to contact you. So I can further assist you, please private message me and provide your name, a good contact number and a preferred time to contact you.

 

We look forward to hearing from you!

 

Tim, Community Specialist

Teacher

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14 Messages

6年前

Has anyone received the television? I sent a private message on 6-18-16 regarding my issue. I have not received any correspondence back.

Contributor

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1 Message

6年前

This is a horrible promotion. I have contacted Samsung, they said to contact prizelogic . I called them they said i have to contact samsung. So ATT this is your promotion what  is going on .

Teacher

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14 Messages

6年前

I have contacted an ATT social media mangager already.  She attempted the help the best she could.  I was told that this is a Samsung promotion that is being handled by Prizelogic.  Unfortunately Prizelogic is terrible.  They ignore emails and the wat times for phone calls are absurd.  Even if you do wait all you get is a generic reply.  Tomorrow will be sixty days since the day I filled out my form.  Mine still states it is "under review"  I understand that this is a Samsung promotion, but it was offered in partnership with ATT.  I agree it is time for ATT to step in and get things going in the right direction for this.

Contributor

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3 Messages

6年前

I purchased a s7 Edge on the AT&T next plan during this promo time (04/09/16), went through the whole process as explained above only to recieve an email today stating that I do not qualify for the TV. The reason being: The Next installment plan purchased is not associated with a Samsung Galaxy S7 or Galaxy S7 edge as required. It's funny how I have been paying installments on my s7 Edge for 3 months now. Just wanting to know if I'm the only one that has been lied to?

Teacher

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14 Messages

6年前

According to the terms of service you have the chance to provide corrected additional information.  This was taken from the Samsung Promotions website.

 

"You will receive an email stating why your submission was rejected and steps to resubmit. Resubmissions must be completed within 30 days from the date the rejection email was sent or no later than July 30, 2016, whichever is first. If you do not receive this email, please complete the form on the Customer Support page here. Emails will be sent by noreply@prizelogic.com so please make sure spam filters are not blocking emails about the submission."

Contributor

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3 Messages

6年前

I am very dissatisfied. I have already waited 8 weeks for this promo. Now you are telling me I have to resubmit it. I know this is handled with Samsung but I am an AT&T customer. What I can't understand is why Samsung could not confirm that I DID purchase a Samsung Galaxy s7 Edge on an AT&T Next plan in an 8 week time period. I purchased it before I submitted the claim and I even sent a receipt to verify just as I was suppose to do. Again I must say, I AM VERY DISSATISFIED! I know it's free and something I didn't have to begin with but this should not be allowed by AT&T. I didn't even know about the promo until the Rep mentioned it to me and I thought how awesome only to now think how crappie. Shame, shame, shame!

Teacher

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14 Messages

6年前

Jgsmom43,

 

I am having similar issues with this promotion.  I contacted @ATTMobilityCare.  I was able to get in touch with a rep who attempted to help.  Maybe if enough people contact ATT they will be able to do more with these issues.  I was told that the promotion is in the hands of Samsung.  While I understand that, I find it hard to believe that ATT does not have the ability to be more involved with this.  After all they are the company that we are doing business with.  I would suggest that you send a PM to ATT and also look into your appeal process.  At this point you don't to give them a resason to decline your appeal.

Contributor

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1 Message

6年前

I am also still waiting for me TV. Samsung says that my claim is in review and is waiting for AT&T to validate my claim. When I contact Samsung they sent me to prizelogic, priozelogics telephone message clearly states that they are no longer handling Samsung promotions.

 

Can we get a gift certific or something to use as bill credit or to buy our own tvs?

Contributor

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1 Message

6年前

Same exact problem. Bought a S7 on ATT Next, with new wireless service and current ATT Uverse service, got a rejection email from Samsung/Prizelogic saying I didn't have an S7 on ATT next. Contacted to complain, 2 weeks with no response. Beyond POed. The free TV was part of the reason I switched, the other reason being the "Up to $650 back" promotion. Guess what? Registered for that promo too, submitted the claim forms, and NOTHING. ATT, you need to do better. I'm tempted to cut my losses, cancel ALL of my ATT services, and take the hit on paying for the phones and sell them on Craigslist to recoup the cost. I really don't appreciate being lied to.

Tutor

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4 Messages

6年前

Well I did receive the TV this past week. So...frustrating as it may be, the TV is great, wish AT&T would've done a better job of providing guidance before purchase, the Samsung S7 serves it's purpose, increased monthly bill due to "must add a line" doesn't seem fair.

 

Hope everyone else gets the TV and satisfaction in the end. If you're not getting satisfaction I'm one that thinks it all goes back to the point of sale and poor explanation of the promo offered.

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