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hemantkarkhanis's profile

Contributor

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2 Messages

Thu, Jul 6, 2017 8:46 AM

Samsung Tab S2 9.7" rom download

Dear all,

I purchased this Samsung Tab S2 9.7" from ebay.com

It have android 5.1.1. When I connect it to Samsung Smart Switch for update, it tells "Your device is up to date". I know that this tablet have android 6.0.1 update and now it also have 7.0 update. I am from India and cant get AT&T support here. Pl help me to update this tablet. Since 15th June I am searching on net for these two updates but I am getting only Android 5.1.1 rom.

Accepted Solution

Official Solution

ATTHelp

Community Support

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203.5K Messages

5 years ago

Hello @hemantkarkhanis!

 

Thank you for reaching out the Community Forums! I know how important it is to receive software updates to improve your device’s performance. I will be happy to provide you some information!

 

While some software versions are currently available for certain devices, it is important to note the requirements to receive updates via OTA.

 

I understand you are outside the U.S; currently the only option available for this process is to be connected to the AT&T network.

 

I do apologize for any inconvenience. If you have any other questions or concerns, please don’t hesitate to let us know.

 

Have a nice day!

 

Anabel, AT&T Community Specialist

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