Contributor
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2 Messages
Samsung Tab A Android 9 Update
I have an AT&T-branded Samsung Tab A (SM-T387AA) that I'd like to upgrade from Android 8.1 to Android 9. According to everything I've read, it should be available. However, when I go to Software update, I always get the message "Current software is up to date".
Is there a way I can force it to find the new firmware?
joeldf
ACE - Guru
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970 Messages
4 years ago
Well, according to this...
https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1324219?make=Samsung&model=SamsungT387AA&gsi=5kghpo
AT&T released Pie (Android 9) to that tablet on or after last August 20th. You might have to call customer service to see it they can force it through.
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NCWildcatFan
Contributor
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2 Messages
4 years ago
@joeldf
Right...I'd seen that info which was why I hoped it would just show up when I searched for updates.
I even went through the wizard mentioned in the Troubleshooting section ("Troubleshoot & Resolve to fix software update issues") a couple of times. I called the number listed at the end of that wizard (800.331.0500) but that connects me to "AT&T Prepaid Support" and wouldn't let me continue b/c I didn't have a pre-paid phone number. I haven't been able to find another support number on the site to try other than that one. The "Contact Us" link doesn't help much either.
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