The Samsung Galaxy S24
Huncho_Chad's profile

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Thursday, November 30th, 2023 3:37 AM

Samsung S23 Ultra Won't Update

My device wont update when I search for an update. I keep getting the error message "Software Update Interupted". Please help me

ACE - Sage


115.9K Messages

3 months ago

Are you in the United States and using an AT&T SIM card connected to the AT&T network? AT&T Android phones will not update unless they are using AT&T for service.

Community Support


229.5K Messages

3 months ago

Hello @Huncho_Chad, We see you're having trouble updating your Samsung Galaxy S23 Ultra to the latest software version Android 13.


Let's make sure you've met the requirements necessary for performing a software update. You can view these details below:

  • Make sure you’re in the U.S. and on our wireless network.
  • You can download the update via Firmware Over the Air (FOTA).
  • You must connect your device to Wi-Fi to download the update.
  • Although there should be no impacts to settings or data, we recommend backing up your media files to an SD card, a computer, or using a favorite application, prior to upgrading the software.

After confirming that you meet the criteria, follow these steps to update & verify your software.

  1. Make sure your device is fully charged and connected to Wi-Fi.
  2. Swipe down from the Notification bar and select Settings.
  3. Scroll to and select Software update, then Check for updates.
  4. Follow the on-screen prompts to download and install the update. The device automatically restarts once the new software successfully installs.

If you're still experiencing difficulties updating your device then Troubleshoot & Resolve to fix the software update error.


Lastly, if complications still persists, we advise to contact Samsung Support for a pushed update to your phone.


Hope this information helps, please reach us back if you have any further questions.


Thank you for contacting AT&T Community & Forums.

Mike, AT&T Community Specialist

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