The Samsung Galaxy S24
rishilakkineni's profile

1 Message

Thursday, January 11th, 2024 6:26 PM

Samsung S22 Ultra not registered on a network after software update, How can this be fixed?

My wife's S22 Ultra is not working after an update. I spoke to customer service multiple times. They advised me to get the phone troubleshooting by Samsung-authorized technicians but even they could not find any issues with the device. I also went to an AT&T store where they converted into an E-SIM but did not fix the issue. I know this is not a device issue it is something related to Software updates by either AT&T or Samsung. They want me to upgrade or use insurance and pay out of my pocket even though the phone is fine and in perfect working condition. Why would I do that when this is caused by either or both of them?

Whenever I call customer service service AT&T blames Samsung and Samsung is putting the blame back on AT&T. 
My wife is in the process of searching for Jobs and she is neither receiving any incoming calls nor being able to make any outgoing calls. I want to take legal action against whoever is responsible for this mess.

ACE - Sage

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117K Messages

3 months ago

Both Samsung and AT&T are to blame.  It's Samsung's update. For whatever reason processing through AT&T system has been a major headache specifically for S22 series, and the S22 ultra has been largely affected.

I suspect if you just search this forum for S22 ultra complaints you will find in the last couple of months dozens of posts just like yours.

Under the circumstances Samsung and AT&T should be replacing these devices. It's unconscionable but a software update should disable a phone that's under two years old.  Unfortunately my opinion doesn't count for anything.

I would recommend filing a complaint against both AT&T and Samsung. Don't tell either that you're complaining to the other. And whoever comes forward first with an offer, take it

Community Support

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231.3K Messages

3 months ago

Hey @rishilakkineni, we hear you, and want to help get this sorted.

 

Here are some troubleshoot steps:

  1. Navigate to Settings. Choose Software Update > Download And Install if available. Turn Off All Wireless Connection.
  2. Clear the cache of the SIM Toolkit app.
  3. Force reboot the device.
  4. Turn on and off airplane mode.
  5. Set preferred mobile network on your Samsung device.
  6. Turn on and off data roaming.
  7. Remove and reinsert the SIM card.
  8. Set network operator to automatic.
  9. Update the APN settings on the device.

You can also visit our AT&T website: Select a device for advance support.

Here is the link on more detailed information to Get help with your device 

 

If the above steps do not work, we would recommend you to get in touch with the device manufacture.

 

Thank you for reaching out to our AT&T Community. 

Scarlett, AT&T Community Specialist

ACE - Sage

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117K Messages

3 months ago

@rishilakkineni 

Another user seems to have solved the problem. $40 replacement internal antenna.

https://forums.att.com/conversations/samsung/s22-ultra-512gb-no-network/64d62099015a7d5b3463edeb

3 Messages

3 months ago

Had exact same issue with s22 last year. 

Having Same issue with s21 ultra 5g today. 

Any solution will help. 

I am even exploring legal options

1 Message

2 months ago

This is beyond frustrating, AT&T is VERY much so aware of this issue. I had this issue with my Samsung 22 ultra last year around August or so. After going to the store, speaking with representatives they had me replace my device and pay a very heft deductible.  Now today wake up February 22nd and my replacement is giving me the same message. AT&T what are you doing to fix this!!!!?????? I will NOT be adding a replacement phone for another deductible. It hasn't even been a year since the last one.

Tutor

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16 Messages

2 months ago

https://forums.att.com/conversations/samsung/samsung-s22-ultra-not-registered-on-a-network-after-software-update-how-can-this-be-fixed/65a032c8d3849c4d23810144?commentId=65a2f3814a7482593ab83ddd

I can tell you 100% that THIS is the ONLY thing other than the DEVs fixing this horrid code they pushed into this series of phones will fix this issue. My wife's phone was in the production series group that effected the S22 ULTRA network ability. We did all the (Edited per community guidelines) settings fixes the support teams at BOTH AT&T and Samsung told us to do, including the ESiM nonsense as well as replacing the physical SIM chip - nothing worked.

So I had the antenna replaced yesterday and bingo the phone was up and working again, like new.

There will be a (Edited per community guidelines) suit on this, I can see that a hundred miles away. My wife's phone was brand new, and yet we had to replace the antenna for over $100+ for it to NOT be a paperweight. That is completely unacceptable.

(edited)

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