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brianbrouss3's profile

New Member

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2 Messages

Sat, Aug 13, 2022 3:29 PM

Samsung S10/msm issues

I'm having problems sending pictures from my Samsung S10 to my wife's Samsung s22 ultra ..none of them will go through but I can send photos to everyone else..

Accepted Solution

ATTHelp

Community Support

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200.3K Messages

2 m مضت

Hi brianbrouss3, let's get you pointed in the right direction to assist with your MMS not sending pictures to a particular device.

 

Check to make sure that your data is turned on by going to your plan to activate usage.

  1. Go to Usage.
  2. Select Manage my data usage in the Usage section below the graph.
  3. Toggle Data Off or On for the device you want to manage.
  4. Select Save

We also suggest resetting the network settings by choosing your device to refresh connection to the network.

 

Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm. 

 

Make sure your device has the most recent software updates to ensure you have the latest features. 

  1. Go to Device Support.
  2. Select or change the selected device brand and model.
  3. Scroll to More Device Help.
  4. Select Software updates if you see it. It only displays if there’s an available update for your device.
  5. Repeat the steps to check for software updates for a different device.

If you're still experiencing this, here is our helpful Troubleshoot And Resolve Tool> Fix An Issue > Connection > Messaging to help fix MMS service. Ensure that you have the correct device at Change Device

 

Let us know if this helps, and thank you for reaching out to the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

  

New Member

 • 

2 Messages

2 m مضت

It worked thank you so much

ATTHelp

Community Support

 • 

200.3K Messages

2 m مضت

Hi brianbrouss3, thank you for the update. We're glad to hear that you were able to get it working.

 

Feel free to reach back out to the AT&T Community Forums for any of your questions or concerns.

 

Thank you for contacting the AT&T Community Forums.

Jeff, AT&T Community Specialist

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