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New Member


1 Message

Wed, Apr 8, 2020 5:15 PM

Samsung S10e voicemail setup issues

I tried to set up my voicemail on my new phone, and its not working. I completed all the steps, but when I had my wife call me as a test, she got a message saying my voicemail wasn't set up. Now, when I click on Visual Voicemail, it asks for my password. But it won't accept the password I created when I initially tried to set up my mailbox. I can't log into the app to reset my password. This is extremely frustrating; HELP!


Brand User

New Member


120.1K Messages

2 months ago



Thank you for reaching out. We are more than happy to take a look at your voicemail set-up concerns.

  • What type of voicemail are you trying to set up, basic or visual voicemail
  • Did you follow these steps to set up your voicemail
  • At what point did you receive an error and what specific error message are you getting.
  • What specific AT&T wireless plan do you have and is it active currently

Let us know so we can assist further.



Doyin,AT&T Community Specialist.



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