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Sixrulers

Teacher

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13 Messages

Sun, Apr 28, 2019 3:43 AM

Samsung s10 updates

Why does it take so long to get the updates Samsung puts out? I have the s10+, just bought a tab s5e. Samsung put out an update to the s10's at the 19th of April to allow continuity between phone and tablet but we dont have it yet. 

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GLIMMERMAN76

New Member

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20.3K Messages

a year ago


@Sixrulers wrote:

Why does it take so long to get the updates Samsung puts out? I have the s10+, just bought a tab s5e. Samsung put out an update to the s10's at the 19th of April to allow continuity between phone and tablet but we dont have it yet. 


Because there is a 3 to 4 week lag between the Samsung releasing a update and carriers deploying a update.

 

 

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ATTHelp

Community Support

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133.7K Messages

a year ago

Hi, @Sixrulers,

 

We'd love to help with this. Here are things to know about software updates through AT&T. Look over the requirements. If your device meets them, when the update is available and provided to AT&T, your device should receive it shortly thereafter.

 

Have a great week!

 

James, AT&T Community Specialist

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Sixrulers

Teacher

 • 

13 Messages

a year ago

Why is there such a lag. I'm coming from iPhone where you got it the day it was released. There's no good reason to hold it back. Samsung needs to rework their deals to allow direct updates. This is dumb.

GLIMMERMAN76

New Member

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20.3K Messages

a year ago

Lol because Android is open source and each carrier adds stuff.   But then again Samsung updates it's unlocked phones last anyway.  Apple is a closed system.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Can I get updates if I using at&t software if I am using optus simcard in Australia because I live in Australia 

Contributor

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2 Messages

a year ago

Can you get updates on the Samsung s10e I got at&t software on my phone i use optus simcard 

Fl_retire

1.5K Messages

a year ago

@mhewprc5012  You must be on the ATT network to get updates on ATT branded devices. You will not get any updates for your ATT branded phone unles you  are n the US and on the ATT network

 

Excerpt from link below. 

 

Requirements To Update:

  •  
  • The device must be on the AT&T network to download the update

 

 

https://forums.att.com/t5/Other-Phones-Devices/Firmware-Updates-Things-To-Know-From-AT-amp-T/td-p/5418365?source=ESSZ0SSPR00facsEM&wtExtndSource=20190430155900_Samsung%20Discussion%20%26%20Support_Mobility_LITHIUM_2280604214

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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