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teri22677's profile

New Member

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2 Messages

Monday, November 28th, 2022 11:00 PM

Samsung Note 20 ultra 5g software update

So with all the talk of the new upgrade I check my phone and I am still running Android 10, why haven't I had any updates in years?

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.7K Messages

2 months ago

Hello @teri22677, we understand the importance of keeping your device up to date. We're happy to help with information to resolve your concerns. 

 

To update your Samsung Note 20 ultra software. You can follow the steps below to see the latest software available for your device. 

  1. Go to Device Support.
  2. Choose or change the device brand and model.
  3. Select Device diagram.
  4. Scroll to More Device Help and select Software updates if it’s there. You’ll only see it if there’s an update for the selected device.

Sometimes your device may have trouble updating as each update requires a certain amount of data.You may have to remove apps or data to increase your device’s available memory.

 

In addition, here are some common reasons and fixes.Software updates on our website are only available for AT&T branded devices. Keep in mind:

  • The update may not work if you brought your own device to AT&T.
  • You can check with the original carrier or manufacturer for software updates.

For more information, you can visit our helpful AT&T Software update help page. Let us know if you have any questions, we're happy to help. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

New Member

 • 

2 Messages

2 months ago

Thank you for this information. I have already checked software updates and nothing comes up and it's set up to update automatically.

It is an ATT phone that I purchased thru ATT,

Also already checked the memory, no issues there. 

I just found it odd that all the talk of Android 13 coming out and I totally missed 11 & 12. 

ATTHelp

Community Support

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207.7K Messages

2 months ago

We'd be more than happy to step in to give more context on software updates for your Note 20 Ultra 5G device, @teri22677.

 

Our first recommendation would be to use this resource to view past and present software updates

 

Before getting started:

  • Make sure you’re in the U.S. and on our wireless network.
  • You can download the update via Firmware Over the Air (FOTA).
  • You must connect your device to Wi-Fi® to download the update.
  • Although there should be no impacts to settings or data, we recommend backing up your media files to an SD card, a computer, or using a favorite application, before upgrading the software.

It appears that the most recent Android 12 update was released Feburary 7th 2022, and the last update for Android 11 was released November 15th 2021. You can view those updates by clicking where it says, "previous updates".

 

Our second recommendation would be to use our troubleshooting module to make sure that your Note 20 has the latest software.

 

We also recommend updating your software through Samsung.

 

Please share the results with us. Thanks for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

 

 

 

 

 

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