Ask a question
For the latest on our response to Coronavirus (COVID-19), click here.
Fri, Jan 10, 2020 8:15 PM
a month ago
3 months ago
Thanks for reaching out. There shouldn't be a dummy SIM card in the tray. You should be able to install the SIM card yourself. Follow these steps:
If this doesn't help, you may need to head into your local AT&T Store for assistance.
Have a great week.
James, AT&T Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.