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Contributor

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2 Messages

Sat, Oct 20, 2018 2:38 AM

Samsung Galaxy Tab E - Can't get phone & messaging to work

I push the 'phone' button - screen comes up to enter username/password. I do that, next screen is NumberSync. It asks for cellphone number, zip code or last 4 digits of IMEI: I fill in cellphone number & zip code. Next screen says it will send a confirmation code to my cellphone number...that I can't access. Almost identical process when I click on the 'messaging' button. (except no "NumberSync" screen) I can't get a confirmation code from my cellphone when I can't access my cellphone, which I can only access on the Samsung tablet. (My actual cellphone is through another carrier) 

I've chatted with AT&T customer service twice and had no luck. Can anyone help?

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lizdance40

New Member

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78.1K Messages

2 years ago

Number sync only allows you to spoof a number on an ATT compatible phone on the same ATT account.    The sign in process includes the use of your ATT access ID for the phone line.  

  Tablet ‘phone number’ are not for number sync and not for phone calls.  It’s a data only device. 

 If you phone is with Verizon, you would want their tablet to use Numbershare

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

New Member

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20.3K Messages

2 years ago

Yeah it won't work without a att cell phone and number

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Even though the sales rep provided the cell number – and it was on the box the phone came it, it still won’t work? That was their big “sell” about the tablet.

Contributor

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3 Messages

2 years ago

Ever since I changed my phone number I can't sync my phone with tablet 

lizdance40

New Member

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78.1K Messages

2 years ago

@Lettybugg

Have you called tech support?

Is number sync on your line?

You may need a new user ID or password change.  https://www.att.com/esupport/article.html#!/wireless/KM1008917?gsi=GGo4

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

Thank u for explaining. I have same problem 

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