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Fri, Apr 28, 2017 2:09 AM

Samsung Galaxy S8+

Experiencing call clarity issues with my Samsung Galaxy S8+, whether receiving the call or making the call. People say I sound "muffled" or my voice sounds distant. I know others with the same phone and they are experiencing the same issue. Any suggestions to resolve the issue is greatly appreciated.

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ATTHelp

Community Support

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140.1K Messages

4 years ago

Hello @lastsonkalel,

 

Welcome to the Community Forums! The Galaxy S8+ is a fantastic device; I hope you’re enjoying it! I’m very sorry to hear you are experiencing call quality issues. I would love to assist you with this!

 

The first step would be restarting the phone. You can do this by holding the Power Key for a few seconds, and tapping Restart. This should provide your device with a fresh connection to our towers.

 

If the issue persists, try setting up Wi-Fi calling if possible. You can do this in Settings > Connections > Wi-Fi Calling.  If you have poor service, it should switch over to Wi-Fi for making and receiving calls. This will help narrow the issue down.

 

Please also visit our Troubleshoot & Resolve Tool! Select your devices make and model, and then issue. This will provide personalized troubleshooting tailored to your device.

 

I hope this information helps you. Please let us know if you need further assistance. Have a fantastic weekend!

 

Jonathan, AT&T Community Specialist

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