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gy1363

Tutor

 • 

24 Messages

Sun, Jul 12, 2020 8:16 AM

Samsung Galaxy S8 quarterly updates

Now that Samsung will only be providing quarterly security updates for the Galaxy S8, will AT&T be pushing the updates to these devices?

Responses

GLIMMERMAN76

ACE - Expert

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20.3K Messages

3 months ago

It's the only way your going to get them.  Att has to push them.  They updated the S7 when it was quarterly so I would say you will see the updates.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joeldf

ACE - Guru

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524 Messages

2 months ago

But, did AT&T ever push out the March 2020 patch for the S7?   The support site says they are still on the Dec 2019 patch.

 

The S8 should be getting the quarterly security patches, but you can tell AT&T starts losing interest in keeping their older phones updated after a while.

- Joel
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gy1363

Tutor

 • 

24 Messages

2 months ago

According to this, there's a security update with the June 1, 2020 security patch, but my phone says it's up to date, with the March 1, 2020 security patch.

 

https://www.att.com/device-support/article/wireless/KM1203359/Samsung/SM-G955U

joeldf

ACE - Guru

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524 Messages

2 months ago

I did get the June 1 update on my S8 a week ago. About the same time my S9 got the July 1 update with One UI 2.1 (which broke the wallpaper scrolling feature). 

- Joel
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gy1363

Tutor

 • 

24 Messages

2 months ago

I contacted AT&T support via chat yesterday. August 2. The agent said they would push the update to my phone in 2 - 3 hours. Six hours later, I contacted them again and they again said I would get the update soon and that a supervisor would contact me. Well, it's been over 24 hours since I first reached out to them and no update.

joeldf

ACE - Guru

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524 Messages

2 months ago

I'm afraid you're stuck. Far too often, users here said AT&T CS says they will push an update, but nothing ever happens.

 

My belief is that once you miss an update, you're forever toast. No matter what they tell you, AT&T lost your phone in their system and there's no fixing it. 

 

- Joel
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gy1363

Tutor

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24 Messages

2 months ago

What's more frustrating is that my family has four S8 phones and none have gotten the update.

gy1363

Tutor

 • 

24 Messages

2 months ago

Do AT&T employees monitor the forums anymore?

gy1363

Tutor

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24 Messages

20 days ago

After doing a factory reset, the phone still wouldn't update to the latest security patch.

gy1363

Tutor

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24 Messages

7 days ago

Let's see what happens with the September 2020 update that Samsung just released. Hopefully AT&T releases it in a timely manner.

 

https://9to5google.com/2020/09/21/september-patch-now-rolling-out-for-galaxy-s8-series/

lizdance40

ACE - Sage

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78.1K Messages

7 days ago

@gy1363

In order to get to the September patch you had to have received the previous patch as well..

You can try calling and asking for advanced tech support and give them the IMEI of the phones..  But over 2 years after release, I suspect your phones are lost in the system as mentioned.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
joey2007ua

Voyager

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117 Messages

7 days ago

https://www.samsung.com/us/support/answer/ANS00078492/#:~:text=Samsung%20is%20revamping%20the%20way,the%20need%20to%20factory%20reset.

I wonder if Samsung's BYOD Experience could be used to bypass AT&T's update requirements.  After carrier unlocking an SM-950U, it's supposed to adapt to most major carriers when their SIM is inserted.  I know Verizon phones can be updated over Wi-Fi without a SIM.

 

So couldn't someone

  • Get the phone unlocked
  • Insert Verizon SIM into phone and let it convert
  • Remove Verizon SIM and install all available updates over Wi-Fi
  • Insert AT&T SIM to convert back to AT&T

@GLIMMERMAN76 

Would that work?

GLIMMERMAN76

ACE - Expert

 • 

20.3K Messages

7 days ago

In theory yeah it should work.  Or just flash the current firmware for tmobile or Verizon and let it auto convert back to ATT.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gy1363

Tutor

 • 

24 Messages

6 days ago

I've never rooted or flashed a phone before...

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