Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Contributor

 • 

2 Messages

Wed, Sep 19, 2018 12:09 PM

Samsung Galaxy S7 Edge not updating to 8.0

Samsung Galaxy S7 Edge by ATT - Unlocked for use on MetroPCS Network

Device Name:  Samsung - SM - G935A

Android Version: 7.0

Android Security Patch: August 1, 2017

Baseband Version: G935AUCS4BQH1

Kernal Version: 3.18.31-11614766, dpi@swdg9802 #1, mon aug 14 12:28:33 KST 2017

Build Number: NRD90M.G935AUCS4BQH1

 

HI All - I have an ATT Samsung Galaxy S7 Edge unlocked for use on MetroPCS Network and I cant update the phones software from 7.0 to 8.0.

I bought this from a local wireless dealer - is there any way to update this software OTA?  

When I check for updates it says I have the most update to date version.

 

Any help would be appreciated.

 

Thank you!

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

111.5K Messages

2 years ago

Hello @okcomputer.

 

We can’t speak to how other carriers conduct updates. For AT&T devices, because our updates are delivered over the air, we do require that the device is using an AT&T SIM in the United States on the AT&T network. You may be able to get a software update from the manufacturer, but you would have to contact them to find out how they handle that. Thanks for reaching out for clarification.

 

Dawn, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

111.5K Messages

2 years ago

Hi, @okcomputer,

 

Software updates are provided by service carriers. As the device is unlocked from AT&T and used on a different network, you would need to go to your carrier to receive any software updates.

 

We hope you're having a great week!

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

2 years ago

Thanks James. I called Metro and they said the opposite: manufacturers
push out updates not svc providers.


Contributor

 • 

1 Message

a year ago

Well I am an AT&T customer with an AT&T phone and my software will not update from 6.0 version.  Advise how to update because my phone keeps telling me I am up to date with the software.

Tutor

 • 

4 Messages

a year ago

And you got no response..exactly..the answers are always ones where the blame fault fix or responsibility lies with the customer and their decisions ( you are off AT&T, out of country ,etc...

But you jump thru all the hoops- you are an active paying customer in the USA ..you get NOTHING but crickets... 

AT&T TV – All Your Entertainment In One Spot.  Learn more…