Contributor
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2 Messages
Samsung Galaxy S7 Edge not updating to 8.0
Samsung Galaxy S7 Edge by ATT - Unlocked for use on MetroPCS Network
Device Name: Samsung - SM - G935A
Android Version: 7.0
Android Security Patch: August 1, 2017
Baseband Version: G935AUCS4BQH1
Kernal Version: 3.18.31-11614766, dpi@swdg9802 #1, mon aug 14 12:28:33 KST 2017
Build Number: NRD90M.G935AUCS4BQH1
HI All - I have an ATT Samsung Galaxy S7 Edge unlocked for use on MetroPCS Network and I cant update the phones software from 7.0 to 8.0.
I bought this from a local wireless dealer - is there any way to update this software OTA?
When I check for updates it says I have the most update to date version.
Any help would be appreciated.
Thank you!
Accepted Solution
Official Solution
ATTHelp
Community Support
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221.3K Messages
5 years ago
Hello @okcomputer.
We can’t speak to how other carriers conduct updates. For AT&T devices, because our updates are delivered over the air, we do require that the device is using an AT&T SIM in the United States on the AT&T network. You may be able to get a software update from the manufacturer, but you would have to contact them to find out how they handle that. Thanks for reaching out for clarification.
Dawn, AT&T Community Specialist
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ATTHelp
Community Support
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221.3K Messages
5 years ago
Hi, @okcomputer,
Software updates are provided by service carriers. As the device is unlocked from AT&T and used on a different network, you would need to go to your carrier to receive any software updates.
We hope you're having a great week!
James, AT&T Community Specialist
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okcomputer
Contributor
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2 Messages
5 years ago
push out updates not svc providers.
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ANK6969
Contributor
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1 Message
5 years ago
Well I am an AT&T customer with an AT&T phone and my software will not update from 6.0 version. Advise how to update because my phone keeps telling me I am up to date with the software.
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Bilked
Tutor
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4 Messages
5 years ago
And you got no response..exactly..the answers are always ones where the blame fault fix or responsibility lies with the customer and their decisions ( you are off AT&T, out of country ,etc...
But you jump thru all the hoops- you are an active paying customer in the USA ..you get NOTHING but crickets...
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