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Thu, Aug 13, 2020 1:50 PM

Samsung Galaxy S6 Active Won't Hard Reset and Has No Charge Light

So I've had my Samsung Galaxy S6 Active for about 5 years or so and just yesterday, while on a call, it has decided to just stop working. I have tried to do a hard reset with multiple button combinations. I have let it charge for 15 minutes (even though the screen didn't even react and there is no charge light to indicate if it is taking in any electricity) and that still wouldn't let me hard reset. Any tips would be appreciated.


Community Support


179.7K Messages

1 y ago

Hello @gigagilgamesh9,


We're sorry to hear about the damages that occurred to your device.


If your device is under insurance through us with our insurance provider you can contact them for covered inquires at: 888.562.8662 (Asurion)


Also, you can contact your device manufacturer for warranty inquires.


If you ever have any other questions or concerns in the future, feel free to reach back out as we are always here to help!


Jonye, AT&T Community Specialist.



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