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The Samsung Galaxy S23
cjayne's profile



1 Message

Tuesday, January 23rd, 2018 12:26 AM

Samsung Galaxy s6 Active will not update

I have multiple Samsung Galaxy s6 active devices that I can't get to update. The phones are stuck on android 6.0 and 5.0 and when I try to update some devices say they are up to date and some fail halfway through the installation. I have called AT&T technical help, which didn't work. I took the devices to Best Buy and the people at the booth did not help. Does anyone have experience with this? the baseband on all devices is:G890AUCU5API1

Community Support


225.4K Messages

6 years ago

Welcome @cjayne!

I understand how vital it is to have the latest software update, particularly for security of your devices. Please private message your account information to us @ATTCares so I can look into this more thoroughly.

Thank you! Have an excellent rest of day.

Heidi, AT&T Community Specialist

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