The Samsung Galaxy S24
Tashren's profile

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2 Messages

Sunday, November 16th, 2014 4:17 PM

Samsung Galaxy S4 not receiving long text messages

I have a Samsung Galxy s4 and recently I have not been able to receive long text messages. My phone is only receiving one page messages. I have reset the phone multiple times and even did a factory reset. Someone please help 😕 

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518 Messages

9 years ago

Tashren,

Thank you for reaching out to us. To confirm, when you are sent a long text message you only receive the first part and never the second part of the message?

If you have performed a factory reset and still experience this, we would suggest trying a re-flash of the device which can be done at you local AT&T store or a Samsung Experience Shop at a Best Buy.

We also suggest checking with AT&T to verify your messaging settings are correct.

Thanks,

Samsung Support ^Kov

Contributor

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2 Messages

9 years ago

That is correct. Or sometimes I won't receive any part of a long text message and only be aware of it when a friend or family member asks if I got their message. It's always a two to three page message that I don't receive. If I go to my local AT&T will they do a re flash free of charge? 

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