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The Samsung Galaxy S24
Someone_'s profile

New Member

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7 Messages

Monday, December 11th, 2023 2:41 PM

Samsung Galaxy S21 G991U1 can't recieve System Updates : "Software Update Interrupted"

Hi,

This is the second post regarding the same issue I have since the last question did not receive a working solution.

My phone was originally bought in the US and, was at some point in its life carrier locked by AT&T but, I bought this phone carrier unlocked from Best Buy and naturally still uses the AT&T firmware. The problem is, that the phone has never received a single system update via the Software Updater, the only way I've been able to update my phone is via the Smart Switch app provided by Samsung.

I've already tried using a VPN since I was told that the updates only work in the US (I don't live in the US) which didn't work for me. I've also tried resetting my device both the normal way and via the boot-loader and am now tired of having to connect my PC to the phone to check for updates every now and then using the Smart Switch knowing that there is a better option but it just doesn't work.

Hoping for a definitive solution to this, all help is appreciated.

Accepted Solution

New Member

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7 Messages

7 months ago

Well that's a bummer. Guess I just gotta stick with Smart Switch for updating my device ..

ACE - Sage

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118.3K Messages

7 months ago

Because the phone was att branded, and is showing AT&T boot screen and software You cannot update it while outside the United States or using a different service provider..

Flash other software, unlocked profile.  

Xd forums is your friend as we can't discuss it here.  

New Member

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7 Messages

7 months ago

Well is there really no other way other than loading a custom ROM ? To be honest, till officially suported I'd like to use OneUI since I find no problems with it .. I have tried using a VPN knowing that being a carrier locked phone from US it might require being in the US but even a VPN couldn't fix this issue .. is there really no other way to fix the update issue other than to load a custom ROM ?

(edited)

ACE - Sage

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118.3K Messages

7 months ago

Att android updates are only accessed on their servers with the afore mentioned required.    

Community Support

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232.9K Messages

7 months ago

Hey there! We hear you and let's share the information you need.

 

Like the Ace mentioned, you need to be located in the U.S. and on our wireless network to update the software.

 

In addition, you can refer to⁠ update your phone or device software for more information.

 

Hope this information helps!

 

Thanks for visiting AT&T Community Forums.

KellyS, Community Forums Specialist.

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