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What is happening with 3G?

New Member


1 Message

Tue, Aug 24, 2021 1:36 PM

Samsung Galaxy S20

I have bought Samsung Galaxy S20 FE-128 GB but it doesn't want to open Word documents. I have downloaded readers but no changes. What's wrong with my phone?


Community Support


176.5K Messages

3 m ago

 Hey there @JuanMao, we'd be glad to further assist with identifying how to open up Word documents on your device. 


First, you can try connecting a Google account to your device and backup/restore your information, so that your capable of accessing your word documents through Google Docs. 


Once completed and set up, easily choose the file that you'd like to access and select the Open in Google option. You should then see your file, and you'll be able to download as a word document if needed.


Feel free to let us know if this information helped, and if you have further inquiries. 


Thank you.


Lynn, AT&T Community Specialist

New Member


12 Messages

3 m ago

can you specify the steps you take when this happens?

What's the make and model of your device?

Software build? (settings > about phone > software information - last 4 digits of  build number) 

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