New Member
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1 Message
Samsung Galaxy note 8
Hello good afternoon my name is Mercedes Dupree and i'm having trouble using my phone its not allowing me to make calls or receive calls every time i get ready to dial out its telling me not registered on network and im not sure why it keeps telling me that because my phone bill was paid for 2/1/20
ATTHelp
Community Support
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231.2K Messages
4 years ago
Hi @mercedesdupree1,
Thanks for reaching out! We'd love to assist.
Please let us know whether you are on PREPAID, or a postpaid account. Also, let us know what device you're using. Have you made any recent changes to your device or account? This can range from changing SIM cards, to changing a plan on your account. The first thing is to make sure your SIM card is in good condition, and perfectly slotted into your device.
With a bit more information, we'll be able to provide further assistance. Thank you!
Collin, AT&T Community Specialist
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