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1 Message

Fri, Feb 21, 2020 9:21 PM

Samsung Galaxy note 8

Hello good afternoon my name is Mercedes Dupree and i'm having trouble using my phone its not allowing me to make calls or receive calls every time i get ready to dial out its telling me not registered on network and im not sure why it keeps telling me that because my phone bill was paid for 2/1/20


Brand User



113.7K Messages

2 months ago

Hi @mercedesdupree1,


Thanks for reaching out! We'd love to assist.


Please let us know whether you are on PREPAID, or a postpaid account. Also, let us know what device you're using. Have you made any recent changes to your device or account? This can range from changing SIM cards, to changing a plan on your account. The first thing is to make sure your SIM card is in good condition, and perfectly slotted into your device.


With a bit more information, we'll be able to provide further assistance. Thank you!


Collin, AT&T Community Specialist



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