Mentor
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58 Messages
Samsung Galaxy Note 3 GPS Issue
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
Samsung
Ambassador
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518 Messages
9 years ago
@Blackjack II
First off there are can be some possible causes. These are: (1)No clear visibility to GPS Satellites. If the user does not have a clear view of the sky or if they are in a building this may degrade signal and performance. (2)There location settings may be off. They may have been turned off during the update. They can also ensure that they : "High Accuracy" mode enabled for best performance. (3)Third party cases can in some events block the GPS signal. (4)There Maps software is not up to date. After they completed the update, they can ensure they have the latest version of the MAPS app on their device by visiting the Play Store.
Here are some steps they can try:
Thanks! ^Jake
Samsung Support
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gmorcos37
Explorer
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25 Messages
9 years ago
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Blackjack II
Mentor
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58 Messages
9 years ago
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Ucliker
Teacher
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20 Messages
9 years ago
this issue. I believe 5.0 lollipop will be released soon for the Note 3,
hopefully all these issues are addressed.
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Dominick079
Tutor
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8 Messages
9 years ago
I am updating this forum again after swapping my SIM over a month ago. In the past 2 weeks I have not lost a GPS signal once and I use it on a daily basis. So for me anyway the SIM swap fixed the issue for my particular phone. I would give it a try if you have tried everything else as I have before I was advised by a AT&T Tech Support to try swapping your SIM. Good luck to everyone!
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sam280z
Tutor
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12 Messages
9 years ago
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rtal1970
Tutor
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4 Messages
9 years ago
Same here, I just replaced SIM card a few days ago and it resolved nothing. GPS is still broken and ATT does not appear to care.
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gmorcos37
Explorer
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25 Messages
9 years ago
Take ur phone to an ATT "Service Center" and have them reflash ur phone to 4.4.2
Worked for me!
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sam280z
Tutor
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12 Messages
9 years ago
Just got off of the phone with James at AT&T. He was unable to find a reference to this problem in their system. He said he would note the issue and spread the word. I invited him to look at this site, share with his colleagues, and post updates here - hopefully someone will.
Looks like I will attempt a factory reset to 4.4.4 and if that doesn't work a reset to 4.4.2.
In the meantime, everyone should call in: 1-800-331-0500. It only took a minute to get through to an actual human - much easier than Samsung's tech support.
Sam
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pdqgp
Mentor
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42 Messages
9 years ago
XDA has a fix for the GPS by entering service mode. I'm on 4.4.4 and found that it works. It rebuilds the Network Verification for GPS.
Good luck.
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