Samsung Galaxy Note 3 GPS Issue

I'm back again.

It has gone from bad to worse with the latest update that was pushed to my phone yesterday - Android version 4.4.4 / Kernel Version 3.4.0-3032228.

Going from 4.3 to KitKat fixed our GPS problems. It took months, but we finally got working GPS. But with the last 2 software updates, things have gone from good to bad to worse for me.

With the inital KK update, Ingress, Waze and Google Maps worked perfectly.

After first update - the original GPS problems of 4.3 started showing up again. (Locks taking a long time, dropping, and just being pretty unreliable)

With the latest update - I am struggling to get a GPS lock AT ALL.

Could someone at AT&T please let us know if this is a known problem again?

Thanks

Funny it has happened again. On my side it didn't return back since I am on a different network. I do believe this is ATTs fault for sure now. I have 4.4.2 android version with kernel version of 3.4.0-722276

GPS works fine on 4.4.2 KitKat. Wait until you update to 4.4.4, GPS will be unreliable!

Are you listening At&t?

If there is an 5.0 Lollipop update, please fix our GPS problems that you have dug from the grave. If 5.0 is too long from now, we will appreciate an incremental 4.4.4. update that will at least get our GPS in working order.

@Blackjack II 

First off there are can be some possible causes. These are: (1)No clear visibility to GPS Satellites. If the user does not have a clear view of the sky or if they are in a building this may degrade signal and performance. (2)There location settings may be off. They may have been turned off during the update. They can also ensure that they : "High Accuracy" mode enabled for best performance. (3)Third party cases can in some events block the GPS signal. (4)There Maps software is not up to date. After they completed the update, they can ensure they have the latest version of the MAPS app on their device by visiting the Play Store.  

Here are some steps they can try: 

1. Perform a soft reset: With the device still on, remove the battery for 30 seconds. After the time has elapsed, replace the battery and power on the device. 

1. Step outside into an open area where you can clearly see the sky. Any obstructions to the view of the sky such as mountains, tall buildings, dense canopy, thick walls, etc. can cause your GPS not to acquire a signal. 

1. Verify the device has no physical or liquid damage, for example, the device was dropped or got wet. 

1. Check for any available software updates for your device at Samsung Support. 

1. Check for any updates for Maps in the Google Play Store. 

Thanks! ^Jake 

Samsung Support

I am updating this forum again after swapping my SIM over a month ago. In the past 2 weeks I have not lost a GPS signal once and I use it on a daily basis. So for me anyway the SIM swap fixed the issue for my particular phone. I would give it a try if you have tried everything else as I have before I was advised by a AT&T Tech Support to try swapping your SIM. Good luck to everyone!

Same here, I just replaced SIM card a few days ago and it resolved nothing.  GPS is still broken and ATT does not appear to care.

Take ur phone to an ATT "Service Center" and have them reflash ur phone to 4.4.2

Worked for me!

Just got off of the phone with James at AT&T. He was unable to find a reference to this problem in their system. He said he would note the issue and spread the word. I invited him to look at this site, share with his colleagues, and post updates here - hopefully someone will.

Looks like I will attempt a factory reset to 4.4.4 and if that doesn't work a reset to 4.4.2.

In the meantime, everyone should call in: 1-800-331-0500. It only took a minute to get through to an actual human - much easier than Samsung's tech support.

Sam

XDA has a fix for the GPS by entering service mode.   I'm on 4.4.4 and found that it works.  It rebuilds the Network Verification for GPS.

Good luck.