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Blackjack II

Mentor

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55 Messages

Tue, Nov 19, 2013 4:12 AM

Samsung Galaxy Note 3 GPS Issue

Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.

Responses

Accepted Solution

Official Solution

ms_unicorn

Former Employee

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4.9K Messages

6 years ago

Hello, everyone!

 

Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.

 

For more information, please click on the link below.

 

Android 4.4 KitKat

 

-Mariana

Teacher

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5 Messages

7 years ago

Yikes!  I've just really started to notice that my 'New' Samsung Galaxy Note 3 has a problem with the GPS.

 

When driving around places where GPS should be perfect my Note3 tells me that I've lost GPS connection. This has happened several times in the last week.

 

Also, when driving around using Google Maps, the 'dot' that indicates my location does not update properly! The dot just sticks on the screen when it should be moving!

Delpidg

Teacher

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11 Messages

7 years ago

I am having the same problem with my Samsung galaxy note 3 with AT&T. It seems like if an email comes in or text or any other type of activity the Gps signal is lost. I have tried several different navigation apps and all the same result. It was working well for a month but my phone received an over the air update and this may be when it stopped working. To remedy AT&T has refreshed my phone and I have also done a complete factory reset with no success.
Delpidg

Teacher

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11 Messages

7 years ago

Ok... More information. It is not activity like email or phone calls causing the loss of signal. I have tested the GPS loss of signal a few times on the same travel route and it always happens in the same locations. Maybe it is possible the signal is lost when transitioning between cell towers. If I pull down the notification pane and turn off GPS and turn it back on it locks on to the signal again until the next problem location.
Delpidg

Teacher

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11 Messages

7 years ago

Tested the GPS again today and paid attention to when signal was lost on my Samsung galaxy note 3. It happens when the network connection switches between 4G and 4G LTE. This appears to be the issue.
pchegoor

Teacher

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7 Messages

7 years ago

So what is the Solution?This is very Frustrating having to lose the GPS Signal on my Galaxy Note 3 while Driving .
Any suggested help?
Delpidg

Teacher

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11 Messages

7 years ago

I agree this is extremely frustrating. I turned off under settings power saver mode Cpu Power saving and it seems to help a little but I still lose signal just not as often. I also tried shutting down any applications that have location services like weather bug and zillow. I have made progress and I am still trying to figure it out. Samsung and AT&T support did not provide me with any useful direction.

Teacher

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5 Messages

7 years ago

UPDATE:  Seems to be working now!!

 

I finally did a 'Factory Reset' on my Samsung Note3 and it seems to fix my GPS dropping out issue..

 

More info:  

Note:  I use a paid (non rooted) program called 'MyBackup Pro' to backup to an SD Card.  I backed up both 'Data' (phone Logs, SMS-text messages, and MMS data) and I also did an 'Apps' backup (which is a backup of the APK files for all the applications that I have installed on my Note3 phone).  

-I restored the Note3 to 'Factory Restore/Reset; (Settings/General/Backup and reset/Factory data reset).  

-I tested the Note3 GPS by driving about 60miles using Google Navigation and I did not experience any Lost Signal issues!  🙂

I then restored (using MyBackup Pro) my SMS, MMS and Call Logs as well as my Apps. But then when I tested my GPS using Google Navigation again, I experienced 'Signal Lost' issues again!! 😞

-I once again did a 'Factory Reset' and then only restored my Data (SMS, MMS and Call Logs) and not the APPS.  I test the GPS again by driving over 100miles with no issues.

 

***So for me, it seems to be an issue with some Application/s that I've installed on my Note3! 

 

I now only installing a few apps and testing to see if my GPS is affected.

 

I will report back with my finding soon.

 

I love the Note3!  But I'm really bummed about this GPS lost signal issue.  Hopefully I can figure out which application is causing the issue.

 

 

 

 

Delpidg

Teacher

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11 Messages

7 years ago

I would pay special attention to the apps that use location services to track location. I have spent today disabling location services on these apps. I will test it tonight. Thanks for the update.
Delpidg

Teacher

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11 Messages

7 years ago

After disabling apps that use location services GPS works perfectly. The one that may have been causing my issue was weather.com.
pchegoor

Teacher

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7 Messages

7 years ago

I have noticed that the  "Lost GPS Signal" Issue does not occur on Iphone 5 when using Google Maps  even though the Weather Channel App is installed. So does this mean that the Andriod version of the  Weather Channel App is buggy?

redpoint73

Professor

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3K Messages

7 years ago


@pchegoor wrote:

I have noticed that the  "Lost GPS Signal" Issue does not occur on Iphone 5 when using Google Maps  even though the Weather Channel App is installed. So does this mean that the Andriod version of the  Weather Channel App is buggy?


Android version may well be more "buggy" but your leap in logic does not prove it either way.  The iPhone is a completely different device, different OS, different radio hardware.  Making a one-to-one comparison is inconclusive at best.  Many factors can be at play.

 

Although it is true that developing for Android tends to be more challenging for software companies, as there is a much larger variety of hardware devices they need to program and test for.

Contributor

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1 Message

7 years ago

So Frustrated! why is this not aknowledged by ATT and Samsung?

Note3_User

Tutor

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4 Messages

7 years ago

How do I disable location services on indovidual apps. I only see an option to totally switch off location service.

ATTDmitriyCM

Community Manager

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9.5K Messages

7 years ago

Hello everyone, there are no known hardware issues that I know of, it is possible that some app is causing it and as jam_out_man reported, a factory reset might be a solution. You can contact technical support for some troubleshooting, but make sure to back up all of your personal data first. If you want a specialist to contact you directly, please send us a private message by clicking here with your name, phone number and the best time you can be reached.

 

Thank you,

Dmitriy

Rethink Possible


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