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MorganWright's profile



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Thu, Jul 18, 2019 12:08 AM

Samsung Galaxy J3A unlock code not working

I requested and received an unlock code for my Samsung Galaxy J3A, which is fully paid off and not under contract, but the code fails to authorize the device. I checked and double checked the IMEI number I submitted, even having someone else make sure I was reading it correctly, and likewise with the unlock code I was sent. I followed the directions by turning off the phone, putting in another carrier's SIM, and entering the unlock code into the prompt that came up when I turned it back on, but it just won't unlock. I also tried entering it with a long numeric code beginning with *# (I forget exactly what it was) into the dial pad, which also failed to authorize the unlock. At this point I only have 2 attempts remaining before my phone is locked permanently. What can I do to unlock my phone??


Community Support


192.1K Messages

3 y ago

Hi @MorganWright


Thank you for reaching out to us today. We'll be happy to review this issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.


Darais, AT&T Community Specialist

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