Skip to main content
AT&T Community Forums
Get to the head of the class with our Back to School deals!

New Member


1 Message

Thu, May 28, 2020 11:00 PM

Samsung Galaxy J3 unlock procedure

Hi..I have a previously used AT&T phone. I know the IMEI as I have the original package the phone came in. What I need is a request unlock code from my email. How do I get that ?


Brand User

Community Support


124.9K Messages

a month ago

Allow us to extend a helping hand @nillabear!


We recommend submitting an unlock request using the Device Unlock Portal. From there you can enter the IMEI number of the android device you're trying to unlock.


It's important to make sure the cellphone has Completed all Eligibility Requirements to continue the unlock process. If those general requirements have not been completed, your unlock request may be denied. 


We hope this information helps!


Dwight, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question