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Contributor

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3 Messages

Fri, Apr 19, 2019 9:10 PM

Samsung galaxy j3 caller id issues

Contact name not showing only number when someone calls. How do I fix it?

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Accepted Solution

Official Solution

Jonnytcb

Mentor

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36 Messages

a year ago

Here's what I've tried to do so far. It worked on 2 phones, but one I had to update to Android 9.0. Mainly its because it hasn't had update in awhile.

 

Go to Settings > Apps and find AT&T Call protect. Then go to Storage and Delete data and cache. Go back and force stop. Try calling your phone and see what happens. I have disabled Call protect altogether because it never worked

Brand User
ATTHelp

Community Support

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133K Messages

a year ago

Greetings @Justin09!

 

Is this issue new? If so, did anything change on your device since this experience started? Try resolving your experience by following these instructions to perform an alternate device reset.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

That worked perfectly. Thank you and God bless! 😀😇

Brand User
ATTHelp

Community Support

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133K Messages

a year ago

That's awesome, @Justin09!

 

We're excited your Caller ID is functioning properly. Thank you for your participation in the AT&T Community & Forums.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

a year ago

In my Samsung  J3 app, I have "AT&T Protect Plus" and "Call Protect", not "AT&T Call Protect".

What should I do?

Jonnytcb

Mentor

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36 Messages

a year ago

Call Protect.This one Screenshot_20190428-221248_Google Play Store.jpg

 

 

 

Not this one20190428_221129.jpg

 

Contributor

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3 Messages

a year ago

Call Protect is the right one to disable and clear the cache and data. There was no AT&T Call Protect on my Galaxy j3 either. 

 

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