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Contributor

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1 Message

Sat, Dec 7, 2019 3:04 AM

Samsung Galaxy Active 2 Lte Watch

I've spent 3 hours on the phone with At@t trying to activate my new unlocked watch.

Now they are telling me I have to go to an At@t store to get a qr code? 

  • Anybody else having an issue with getting their watch activated?

Responses

Brand User
ATTHelp

Administrator

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111.7K Messages

4 months ago

Hello, @Samsung19,

 

Thanks for reaching out on this. At the moment, you will need to go into your local AT&T Store for the QR code to activate your Galaxy Active 2. You can set an appointment at the store to help get in and out on your schedule.

 

Have a great week!

 

James, AT&T Community Specialist

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GLIMMERMAN76

ACE - Expert

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19.2K Messages

4 months ago


@Samsung19 wrote:

I've spent 3 hours on the phone with At@t trying to activate my new unlocked watch.

Now they are telling me I have to go to an At@t store to get a qr code? 

  • Anybody else having an issue with getting their watch activated?

Since its a unlocked version I hope they got the kinks they had with the galaxy watch sorted as you could not use a watch not bought from ATT.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

2 months ago

Good luck, I spent 3 hours in store and 3 hours over the phone for them to tell me that my phone is not compatible with the watch. I believe that it is just an excuse for not recognize that they have a system problem with "Numsync".

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