Samsung coupon offer or scam?
My family already has DirecTV. On January 13th, we went to the local AT&T store switched over from Verizon to AT&T for three phones. We set up two phones On the new Apple iPhone and one Samsung seven edge. All phones are on unlimited data and set up same plan for all three. The reason we purchased the Samsung seven edge was so that we would qualify for your $500 coupon that was offered. Although our credit is good rating we still had to put 30% down. We have been waiting for our coupon only to receive a text message today (4 weeks later) stating we are not eligible. When I contacted AT&T customer service we were advised that the Samsung seven edge was not on the "Next Plan". Never did anyone explain "Next plan" but all phones should be on the same plan. As requested by AT&T customer service I contacted the local store where we set up our phones. We were advised that someone with AT&T customer service, on January 16th, changed the plan for the eligible phone. We didn't authorize or even contact AT&T on January 16th. Of course, none of this makes sense and sounds like orc mischief to me. I'm hoping that AT&T will honor their advertisement/coupon as this was not our mistake.