Tutor
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7 Messages
Samsung Cloud is not secure
I bought my Galaxy s7 Edge for the camera, and I take a lot of photos. I don't put them in separate albums often, so I often have hundred or more in the "camera" album. Yesterday I went in to cull it out. I'm still stunned by what I found. There were 38 photos from an unknown source, several of them lewd, bordering on porn. The rest of the 38 varied, but it was a group of young men and their family/associates that I do not know. A semi-automatic rifle starred in one. A baby covered in loose large denomination bills in another. There are a couple of screen shots of texts with phone numbers. My first impulse was to delete all of it. I haven't because I want answers.
My first s7 Edge was stolen early this year. At that time, I contacted AT&T to kill the phone, was assured that it was dead and not in any way traceable to me, although all data on it was lost, but now I wonder. I didn't have any security or backup on the stolen phone, so when I got its replacement, I signed onto the Samsung Cloud, which backs the phone up regularly when it is charging. I can't figure any other way rogue photos could get onto my phone, and I think the stolen unit is still connected to me somehow.
This is my first outreach for help in solving this mystery and putting a stop to it. I'd call these photos pornography, but they aren't artistic, just gross. Which really isn't the issue here. How is this happening?
GLIMMERMAN76
ACE - Expert
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23.8K Messages
6 years ago
@KGil2016
considering its SAMSUNG CLOUD I would be calling samsung.... ATT does not have anything to do with Samsungs cloud service. When you contacted att they made sure the phone would not connect to any cell service IE blacklisted the device. Any remote wiping was on you the user.. Who in there right mind does not have the finger print sensor on anymore is beyond me.
https://www.samsung.com/us/support/owners/app/samsung-cloud
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KGil2016
Tutor
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7 Messages
6 years ago
out of my possession. The photographs on it were not taken by the camera in
my phone. Please explain this how the fingerprint sensor could have
prevented something that clearly was accomplished without direct access to
my physical phone.
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sandblaster
ACE - Expert
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64.6K Messages
6 years ago
I think what is being suggested is the fingerprint sensor on the stolen phone would have prevented this. It sounds like your stolen phone still has access to your cloud account and the stolen phone is the source of the photos. As stated above, ATT did not remote wipe your stolen phone, that was up to you to do.
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formerlyknownas
ACE - Sage
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113.3K Messages
6 years ago
@KGil2016 As @sandblaster pointed out, your lost phone was what wasn’t secure. You set it up to Auto back up, but didn’t wipe your old phone.
FYI login to android device manager and do it now.
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Bby.vodoroo
Contributor
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1 Message
5 years ago
Let me get this straight... you have a stolen phone and you now also have pictures with the thief and his location as when you go to a picture properties it will list the location coordinates...... and you are concerned if samsung cloud is not safe? It just gave you pictures with your thief ffs.... really?
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