Tutor
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8 Messages
Samsung Cloud excessive data usage.
I'm running the recent Android 7.0 update on my S7 Edge, and so far this billing cycle, Samsung cloud has used up 2.95gB of background mobile data. This makes no sense as I'm only using 147 mb of cloud storage according to the app, and the app itself is set to back up via wifi only. The auto backup states it will begin a backup if the screen is off, the phone is plugged in, and is connected to the same AP for an hour. It meets these criteria every night. Samsung support remotely accessed my phone, and after going through the settings for 15 minutes, simply enabled data saver. After questioning the support guy, he first said the data could have been pictures, music etc being backed up, but when I pointed out I had way more than 147mb of pictures, and that all of the 2.95 gb of data was background mobile data, and only 40mb or so was used via wifi, he finally is escalating the ticket.
In the meantime, has anyone else noticed an issue like this? I really want to know what was in that almost 3 gb of data, and why it went via mobile data when it had nightly opportunities to utilize wifi. I don't want to get into a data overage because of a misbehaving app!
formerlyknownas
ACE - Sage
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117.1K Messages
7 years ago
Turn off background use for the app. Set to wifi only backup. That was correct, whynit wasn't on by default?? Boggles the mind
Honestly, dump the service. Samsung cloud is a very poor option for storage. Not only does it not work well (data suckage not withstanding) Just like using ATT locker, it's designed to tie you to a branded service. What if you switch phone brands?
Your phone should be backing up to google. Google photo, google drive and Gmail contacts, etc. Google info can be synced and retrieved on any device. Storage is unlimited.
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Jonm287
Tutor
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8 Messages
7 years ago
My phone does backup to google. I recently wiped my phone after the update and I believe samsung cloud was enabled by default, but the default settings of the service were wifi only. At the time I didn't think much of it since I've been using samsung phones for years now. My last non samsung was the HTC Aria way back when.
Just to reiterate, the cloud app was always set to wifi only. The background mobile data usage right now is unexplained, by me or by samsung tech support. It simply doesn't make sense and the tech admitted it looks like unintended behavior. I'm leaving it as is now just to see if it continues using up data over the next few days. If it does I'll disable it and contact samsung again.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
is wifi assist turned on? Sometimes these updates revert settings.
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Jonm287
Tutor
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8 Messages
7 years ago
No, it's off.
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Nationpam12
Contributor
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2 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.1K Messages
7 years ago
@Nationpam12 Go into app management and clear cache and disable it. There is no reason to use Samsung cloud.
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
Samsung cloud does have its good points along with its bad points. It will back up text messages which google will not on none pixel devices right now.
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Lacie23
Contributor
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2 Messages
7 years ago
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jess.eved
Contributor
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1 Message
7 years ago
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Donderwolk
Contributor
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1 Message
6 years ago
I.M having the same problem,i have a mobile wifi and only get 5gig per month. Which normally lasted almost 2months. Nowadays it lasts 2 days if i.m lucky. And so far 10 point something gig have already been loaded to samsung cloud. I really want to get rid of this app but cant disable it. I have never even used the app
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