The Samsung Galaxy S24
Shadow_Fox's profile

Contributor

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2 Messages

Sunday, March 18th, 2018 5:56 PM

Samsung Black screen

I have the so called "Black Screen of Death." My phone is receiving notifications and I can answer calls but that's it. Nothing else. I've googled it and watched videos to find a way to fix it but I have absolutely nothing. I was using it this morning, then around noon, I tried to turn it on and all I got was a small red dot at the top of the screen. It's been an hour and a half and now I don't even have that! I still receive notifications and calls but the screen is black. If you know a way to fix this,it would be appreciated!

Community Support

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231.1K Messages

6 years ago

Hello @Shadow_Fox,


I certainly understand your concern with wanting to re-access your phone and would be more than happy to assist you with this.


We have our wonderful self-service Device support tool which gives you step-by-step instructions on how to trouble shoot and reset your phone. You can access this by selecting the hyper link above. Select your phone > and select Learn how to use > click on Troubleshooting..


I hope you find this helpful have a wonderful day!


James, AT&T Community Specialist

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