
Contributor
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2 Messages
Samsung Black screen
I have the so called "Black Screen of Death." My phone is receiving notifications and I can answer calls but that's it. Nothing else. I've googled it and watched videos to find a way to fix it but I have absolutely nothing. I was using it this morning, then around noon, I tried to turn it on and all I got was a small red dot at the top of the screen. It's been an hour and a half and now I don't even have that! I still receive notifications and calls but the screen is black. If you know a way to fix this,it would be appreciated!
ATTHelp
Community Support
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210.6K Messages
5 years ago
Hello @Shadow_Fox,
I certainly understand your concern with wanting to re-access your phone and would be more than happy to assist you with this.
We have our wonderful self-service Device support tool which gives you step-by-step instructions on how to trouble shoot and reset your phone. You can access this by selecting the hyper link above. Select your phone > and select Learn how to use > click on Troubleshooting..
I hope you find this helpful have a wonderful day!
James, AT&T Community Specialist
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