Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The Samsung Galaxy Z Flip4
Shadow_Fox's profile

Contributor

 • 

2 Messages

Sun, Mar 18, 2018 5:56 PM

Samsung Black screen

I have the so called "Black Screen of Death." My phone is receiving notifications and I can answer calls but that's it. Nothing else. I've googled it and watched videos to find a way to fix it but I have absolutely nothing. I was using it this morning, then around noon, I tried to turn it on and all I got was a small red dot at the top of the screen. It's been an hour and a half and now I don't even have that! I still receive notifications and calls but the screen is black. If you know a way to fix this,it would be appreciated!

ATTHelp

Community Support

 • 

200.3K Messages

5 y مضت

Hello @Shadow_Fox,


I certainly understand your concern with wanting to re-access your phone and would be more than happy to assist you with this.


We have our wonderful self-service Device support tool which gives you step-by-step instructions on how to trouble shoot and reset your phone. You can access this by selecting the hyper link above. Select your phone > and select Learn how to use > click on Troubleshooting..


I hope you find this helpful have a wonderful day!


James, AT&T Community Specialist

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.