Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

Contributor

 • 

2 Messages

Fri, Jul 28, 2017 2:38 PM

S7 Edge overheat

My S7 edge overheat
My s7 edge over heated this morning and I when I took it out of its case to try to lower the temperature it burned my finger leaving a red mark causing me to drop it. When it fell the screen cracked, is this a warranty issue as it was malfunctioning? Can I get it replaced with warranty? I have never had a phone overheat and I have been using galaxy phones since the s2.

Responses

GLIMMERMAN76

ACE - Expert

 • 

19.1K Messages

3 years ago

Contact samsung they maybe able to do something for you. Att won't since the screen is cracked. They would bill you for the replacement.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

2 Messages

3 years ago

Do you know who at samsung I would contact?
GLIMMERMAN76

ACE - Expert

 • 

19.1K Messages

3 years ago

warranty department.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…