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Contributor

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1 Message

Sat, Nov 11, 2017 3:15 AM

S7 edge G935A can't update version

Hi 

i just buy phone s7 edge of AT&T . my current version is 6.0.1 when i check for update it said was  update to date . 

so how can i update it to version 7.

Thanks

Responses

Accepted Solution

Official Solution

ATTDmitriyCM

Community Manager

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9.3K Messages

3 years ago

Hi @mdarait

 

Thanks for posting your question. AT&T branded phones get OS updates over the air from AT&T, and any AT&T phone can only receive an update when it's connected to an active AT&T service on AT&T's network. Unfortunately, since you're using your phone outside of USA with another provider it can not get updates from AT&T. I apologize for any inconvenience. 

 

Thank you,

Dmitriy

Rethink Possible


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jimstem

Teacher

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1 Message

2 years ago

I have the same device that was purchased as a test device so it has no cellular service (just wifi). Is there no way to update the OS on this device?

GLIMMERMAN76

ACE - Expert

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19.5K Messages

2 years ago


@jimstem wrote:

I have the same device that was purchased as a test device so it has no cellular service (just wifi). Is there no way to update the OS on this device?


ATT only updates devices with ACTIVE ATT SERVICE in the USA.

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Contributor

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1 Message

2 years ago

I purchased AT&T unlocked device in pakistan. How i update it to letest android version.?