Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
qbcgraphics's profile

Contributor

 • 

2 Messages

Thursday, October 6th, 2016 5:53 AM

S7 Active no OTA update?

Hi, i buy the Galaxy S7 Active in Switzerland and all is working fine except the software update...

i still have Build MMB29M.G891AUCU1APE7. Is this because i not use an AT&T sim Card and when yes how can i make the OTA update working... ...must i buy a AT&T SIM only fpr the update??

 

Thanks for your Help qbcgraphics

Accepted Solution

Official Solution

ACE - Expert

 • 

23.9K Messages

8 years ago


@qbcgraphics wrote:

Hi, i buy the Galaxy S7 Active in Switzerland and all is working fine except the software update...

i still have Build MMB29M.G891AUCU1APE7. Is this because i not use an AT&T sim Card and when yes how can i make the OTA update working... ...must i buy a AT&T SIM only fpr the update??

 

Thanks for your Help qbcgraphics


ATT only updates there phones OTA...  you have to be on the att network to get it to update.

Accepted Solution

Official Solution

ACE - Expert

 • 

23.9K Messages

8 years ago

@kdfederer

 

Its a ATT exlusive phone it cant be updated overseas by a samung center....  And the SEC in bestbuy get the updates about 1 to 2 months after they are OTA for some reason.

Contributor

 • 

2 Messages

8 years ago

Oh ok thank you for your answer. Hmm is there a other way to get the
updates or mean this i become never again a update for my S7 active?

ACE - Expert

 • 

13.1K Messages

8 years ago

If there is an electronics store that handles Samsung devices, they may be able to flash the phone with the updated OS. In the US, the Best Buy stores have a Samsung desk that can flash the phones.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.