Contributor
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1 Message
S5 running 5.0 will not update to 5.1 saying update interrupted
I have now downloaded and attempted to install the new 5.1 OTA update for my s5 and each time the installation is "interrupted" and I end up having to start over and redownload the update again and again. After each download I have seen the restart prompt, watched the phone restart, and then simply go back to the home screen. After each time this happened I went to about device to varify the update but it still just says 5.0.
ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Hi @TrustMyRage
I’m sorry to hear you’ve been unable to complete your software update; I’d be glad to help you out!
Clear your cached data:
Create at least 4 to 7GB of free storage space:
If that does not work for you, you can try BestBuy Samsung Experience.
Thank you,
Michelle
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mr_gnr
Contributor
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1 Message
7 years ago
Deactivate all of the software admins in security
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